A massive diolch and llongyfarchaidau, congratulations to our Operational Manager Paul Jones and jetter Harry Jones who have been awarded the prestigious Diolch Award by Dwr Cymru Welsh Water.

The Diolch Awards recognise and reward individuals who clearly put the vision of DCWW  – to earn the trust of customers every day – at the heart of everything they do.

The customer wrote to Welsh Water to let them know how impressed he was with both Paul and Harry when they visited his home about a surcharging manhole. The crew, he said, arrived within an hour of his call, and despite the location of the manhole, he appreciated how they kept him up to date with the progress. “I cannot praise them enough on their courtesy and good manners”, he said.

Both Paul and Harry were presented with a Diolch Award pin and a £35 high street voucher as a thanks from Dwr Cymru Welsh Water.

They were also thanked via letter by Chris Jones, the chief executive of DCWW for their continued support and effort.

Diolch to you both for upholding the Lawson Promise.

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